Plumbing Questions, Answered
The questions Sydney homeowners ask us most, answered by the plumbers who do the work. If yours is not here, call any hour.
Licensed & insured · Lic #306457C

Plumbing Questions, Answered
The things Sydney homeowners ask us most. If yours is not here, call us any hour.
What do I do if I have a plumbing emergency?+
Call us on 1300 677 752 and let us know the nature of the problem you are experiencing. Regardless of the time, we will be able to send you a professional Plumber team to deal with your issue. We offer a wide range of plumbing services 24/7 to homes and businesses throughout Sydney. If you have a leak or clogged drain, you need to repair a leaking pipe or other plumbing services you can contact us 24 hours a day. In addition, we offer the possibility of installing new bathrooms, toilets, showers, hot water systems and much more. You get upfront fixed pricing, agreed before any work starts. Contact us and you will be assisted by a qualified plumber who will offer you immediate solutions in case of an emergency. We service every area of Sydney, and for emergencies we aim to be with you within the hour.
Is there a difference between hard and soft (freshwater)?+
You have probably heard of hard water and freshwater. The difference between the two comes from the limestone levels they contain: hard water is the one that has a greater amount of limestone while freshwater has less.
It is called hard water when it contains a high level of minerals, specifically magnesium and calcium salts. These waters are usually subterranean soils of limestone, which increases the levels of limestone and magnesium, among others. Hard water also leaves more residues, for example, limestone on the drains and pipes, causing problems in the house. For this reason, in geographical areas with hard water, it is recommended to use products that avoid the formation of limestone.
Why do we run out of hot water so quickly?+
A desire to relax in a warm bath to relax from a hard day's work but there is a problem: there is no more hot water. A shower with cold water wakes you up but it's not very pleasant.
Different type of breakdown
Two types of failures can be the source of the disappearance of hot water. Hydraulic failure and electrical failure:
- You notice that the hot water is no longer flowing or that the flow is too low, so it is a hydraulic failure. The intervention of a professional plumber will be necessary in this case.
- The water continues to flow at a normal flow; however it comes out cold, so it is an electrical failure.
In both cases, several problems can be the cause. We give you the means to identify them. Even if the cold water has good virtues, a shower with it can make you lose your good mood.
The power failure
You have identified that the problem comes from an electrical failure. You must check your power supply.
Start by checking if your water heater is well powered. If you have a timer, which allows you to decide when the water should be heated, see if it works properly.
Finally, test the circuit breaker and the fuses that are dedicated to your water heater. A short-circuit may very well have caused the hot-water failure. If after all these checks the problem persists, contact a specialist.
A water heater failure
In case of hydraulic failure, the problem may come from the water heater. The water inside the tank may have difficulty heating. It can come:
From resistance, it will increase the heat of the water to the temperature you have designated before sending it to the faucets.
Limestone formation will reduce the volume of water present in the tank and, therefore, your amount of hot water. Limestone is formed more rapidly in high-temperature water. Do not hesitate to lower the degree of resistance.
Does the liquid drain cleaner damage the pipes?+
Drain cleaners on the shelf - they might work like a charm and the problem will be solved. Other times, however, it barely works against the clog to get it out of the pipes and a plumber is required. It solves the problem but sometimes warns that using a liquid cleaner can damage your pipes.
Liquid drain cleaners are chemical or enzymatic based. They burn or eat obstructions in the drains. Enzymatic cleaners essentially digest the blockage and rarely cause damage to the pipes. Chemical cleaners work because of their reactive nature. The interaction of the chemical with the material causing clogging creates a gaseous heat to burn it.
When gases burn through the plug, they can also burn through the pipes or fittings of your plumbing system. Houses have pipes made of several different substances. Galvanized steel, copper, and PVC plastic are the most common.
Why do I have low water pressure in my shower?+
Poor water pressure is often caused by clogged pipes and may also be due to reduced pressure in the water line due to leaks, equipment failures, or blocked service hoses, but most faucets are equipped with a water limiter. For new faucets, the pressure may be lower than the old faucets could provide. When it comes to an old installation, the truth is that we get used to the pressure of the shower faucet and maybe we do not realize that we have only a thin trickle of water and we think it is enough. Contact our professional plumbers if you cannot fix the issue on your own.
Our Promise On Every Job
Three things that are true on every Mr Splash job, whatever the question.
Within The Hour, 24/7
Emergencies do not keep office hours, so neither do we. Call any hour and a licensed plumber is on the way.
Fixed For Life
Our workmanship carries a lifetime guarantee. If our work fails, we come back and fix it.
No Call-Out Fee*
Getting a licensed plumber out to look costs you nothing during business hours, and nothing is charged until you have said yes to the price.
*No call-out fee during business hours, Monday to Friday 7am to 4pm. Mr Splash VIP lifetime members pay no call-out fee at any time. After-hours and weekend call-outs may attract a fee at our discretion, and we will always confirm it with you before we attend.
Sydney Trusts Mr Splash With Its Toughest Plumbing Jobs
★★★★★4.9 · 1,200+ Google reviews“Amazing work done by jack with my new toilet install thankyou for your service”
“Faisal did a great job replacing my tap! Very happy with the service.”
“Serviced for a leaky terracotta pipe relining and a garden tap installation. It was a complicated install at points, but Jake was with me there the whole way and made sure I was heard and satisfied with the outcome.”
“Andrew was awesome! Fixed a problem (blacked sewer) that was caused by someone else; actioned with 24 hours, & thoroughly recommend him / company.”
“Charlie arrrived on time, great service, totally honest in his feedback about the gas hot water system and didn't charge me any call out fees either! Thank you!!”










